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DCM Company Policies & Procedures
It is always the intent of DCM Company that an order we ship gets to you in good order, fits, and is installed by you, all without difficulty. However, we are human and occasionally make a mistake, you are human and occasionally order the wrong item, and freight carriers are human and occasionally damage something. In these instances, the following policies apply.
Returned Goods Authorization
In all cases, an RGA number is required and is available from a DCM Company customer service representative.
It is your responsibility to check each shipment at time of arrival for accuracy and damage. Any discrepancy should be reported to a DCM Company customer service representative right away.
Standard items can be returned for convenience of the customer but are subject to a 20% restocking charge on the item with no allowance for freight and must have been purchased within the last 30 days.
Special order items may not be returned. We recommend that you receive a significant deposit when ordering these.
Freight charges are always the responsibility of the customer. With UPS shipments, the charges are included in the handling charge. Truck shipments are shipped Freight Collect meaning the charges will be due at the time of delivery and payable to the carrier.
Since damage claim procedures vary from one carrier to another, it is imperative that you contact a DCM Company customer service representative right away so we can take proper steps to replace the damaged item and have the damaged one picked up.
All replacement shipments will be invoiced as an original shipment. Credit for returned merchandise, for any reason, is subject to our standing credit and refund policies.
Credit and Refund Policy
All credit for returned merchandise is subject to our inspection upon its arrival at the DCM Company warehouse. All merchandise must be received in a salable condition for credit to be issued.
Upon inspection approval, a credit memo will be issued to apply to a future purchase.
For C.O.D. customers, our refund policy is as follows:
Due to invoicing costs, we require a $15.00 minimum invoice. Contact a DCM Company customer service representative for more information.
Any returned check is subject to a $25 charge for each time it is returned and that customer's terms with DCM Company are subject to immediate review.
Customer information is considered confidential. RV Marketing, Inc. dba DCM Company & V-Sales, does not sell customer information including e-mail addresses.
E-mail: Customer Service
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